Question 1

Do I need to book in advance?

Accepted Answer

Yes. All our activities need to be booked in advanced. Our easy, online booking system is the simplest way to make a booking. However, if you can’t see the activity you’d like to book or you have more participants than our availability is showing, please feel free to contact our office.

Question 2

How do I secure a booking?

Accepted Answer

You can book most sessions online. We ask for a 20% non refundable deposit to secure your booking with the balance payable 28 prior to the date. If you book within 28 days the full balance is payable.

If you can't find what you are looking for on our booking calendar or you are a large party please get in touch.

Question 3

What happens if I need to cancel?

Accepted Answer

If you cancel outside of 28 days from the date of your booking: 
We will issue a full refund minus your non refundable 20% deposit.

If you cancel between 28 and 14 days before the date of your booking:  
We will issue a refund for 20% of the total price.

If you cancel within 14 days of your booking:
We will not issue any refund.

Question 4

What happens if Path to Adventure cancels?

Accepted Answer

We will only cancel an activity if the weather conditions or forecast make the session unsafe to proceed. If this happens we will offer an alternative activity or you can choose to have a full refund.

Please note  - We do not cancel if the weather is inclement, please come prepared with lots of clothing and you will have an amazing time whatever the weather!

Question 5

Where can I view Path to Adventures T's and C's?

Accepted Answer

You can view our full terms and conditions here.(https://www.pathtoadventure.co.uk/t-s-c-s)

Question 6

How can I redeem a gift voucher?

Accepted Answer

Unfortunately, our booking system isn’t compatible with our gift vouchers. However, please use this system to check our availability and contact our office with you voucher number and what you’d like to do and we will book you onto our system.

Question 7

I’ve got a big group. How many can you accommodate?

Accepted Answer

We don’t have a maximum number we can take. The bigger your party, the more instructors we will have working with you. If your numbers get too big for us to safely manage everyone together, we will simply split your party into smaller groups.
We offer good discounts on parties that are 8 participants or more. Please contact us to book.

Question 8

What happens if my group size changes – increased or decreases?

Accepted Answer

If you would like to increase numbers, please give us as much notice as you can. We will do our best to accommodate you. We will always try to accommodate additional guests, although this will depend on instructor availability and equipment.
You can decrease participant numbers without any cost up to 28 days before your activity date. After this time, drops in participant numbers will be treated as a cancellation of places. Please see our Terms and Conditions (/t-s-c-s)for full cancellation details.

Question 9

Can I change my activity date?

Accepted Answer

You can change your activity date if your booking is greater than 28 days away - subject to availability. After this time, your booking is subject to our Terms and Conditions.(/t-s-c-s)

Question 10

What happens if the weather is unfavourable on the day?

Accepted Answer

Being in the Lakes, we are no stranger to weather. Most of our activities are an excellent wet weather option.

We won’t cancel because of a little rain. However, if we have to cancel due to unsafe weather conditions, such as high-water levels in the ghylls or strong winds on the lake, we will normally offer you an alternative activity so that you don’t miss out. If this option doesn’t interest you, we will then offer you a chance to reschedule your booking or give you a full refund.
If adverse weather is forecasted, we will aim to make the decision as early as possible, and will do our best to contact you to try and save you a wasted journey.

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